NIMASA Service Charter is a public document that inform its customers and stakeholders information on its services, customer rights and responsibilities. The Charter specifies standards of Service Deliveryin the form of a series on commitments, entitlements or promises upon which customers can expect, and demand quality service and to which they can complian when service fallure is observed. The NIMASA Service Charter describes the service experience its customers can expect.
NIMASA Service Charter approved by the Management was first published in 2010, several reviewed versions have been published. the latest version of the NIMASA Service Charter is available for download.
For further enquiries, contact;
The Charter Desk Officer
2nd Floor, Left Wing,
Maririme House, 4 Burma Road,